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Failure to notify us of any damages in the given time could affect the claim being made by you.Damaged on arrival? Should any damage be identified upon or before opening the parcel(s) you should notify us within 24 hours of delivery and advise the exact damage.Failure to do so may affect any claims that you make thereafter. If you are unable to check the contents of the package at that moment in time, please sign for the parcel as “UNCHECKED”.

It is your responsibility to sign for the correct number of parcels you receive. Please carefully examine the packaging and note down any damages on the delivery agent’s documentation.

Upon receipt of your order the delivery service may ask you to sign for the goods received in good condition.

Non-delivery or damaged on arrival items.

Damages or shortages must be reported to Aquatix-2u Ltd by email or telephone within 24 hours of delivery.

Should you wish for the delivery to be made by instalments a further agreed carriage charge will be applicable.

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If your delivery is later than agreed and it was essential that it was delivered on time, then you have the right to cancel the purchase and get a full refund.

Please be aware, it is possible we may deliver the Goods in advance of any estimated delivery date.

Delivery of the items ordered shall be made to the customer’s confirmed address and the customer shall make all arrangements necessary to take delivery.

Please note that on rare occasions it may be necessary to contact you regarding the arrangements of your shipping should the combination of your address and order fall out of the services we are able to offer. Our standard shipping charges apply to mainland UK addresses that do not fall into the following zones where shipping charges will be added at checkout based on your location and items ordered. Surcharge Zones and European Delivery Charges To arrange a Saturday delivery please call our office on 01473 730520 to place your order with one of our sales team. £17.94 for orders under £50 in value, £14.99 if your total order is more than £50. Saturday delivery is now an option if you place your order before 3pm on Friday.(Saturday delivery may not be available for some products) *Next Working Day Delivery is not available to certain locations and on some larger products. Signed for Express Courier Service (Next working day*) - £4.95 Standard Service (2-3 working days) - £2.95 Standard UK Mainland Delivery Charges are as follows Orders must be placed before 3pm Monday – Friday for Next Working Day Delivery.

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Aquatix-2u Ltd offer FREE Next Day Delivery to UK Mainland on orders over £50*

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