If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, typically within 2-3 business days pending on the original payment method. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We do not accept returns for items due to change of mind/don't fit that are opened and not able to be resold as new. Any item that is returned more than 30 days after delivery Any item not in its original condition, is damaged or missing parts for reasons not due to our error

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened There are certain situations where only partial refunds are granted (if applicable) Please contact our team on with your order number to obtain a RMA number prior to return. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for an accepted return, your item must be new, unused and in the same condition that you received it. If 60 days have gone by since your purchase, unfortunately we can’t offer you a return, refund or exchange. SuperOffice returns policy lasts 60 days. Please be advised some countries are currently excluded in available shipping zones. Please confirm your address before purchasing. We don't take responsibility for orders that are lost or stolen once the parcel has been delivered to the correct delivery address. We utilise Australia Post International Services and International courier companies. Please “Contact Us” by emailing us at confirm accurate delivery charge to your desired country. International orders are more than welcomed. During peak periods including holiday season or promotional times, please expect slight delays with the processing of your order.Please confirm your address upon checkout. We don't take responsibility for orders that are lost or stolen once the parcel has been delivered to the correct delivery address.Should any delays occur, we will be in touch immediately.

All orders are usually dispatched within 24-48 Hours of Payment on normal business days.Our express parcels are shipped via Australia Post or equivalent courier service.1-3 Business Days (depending on your location).CONTACT USĮXPRESS POST (available for selected items):įor All In Stock Items via Australia Post Express or Equivalent courier Should you have any enquiries regarding your location or postage, please do not hesitate to get in touch with us at any time.Depending on size of order and location, we may employ various reputable courier services.For bulky orders which may involve pallets, we may clarify freight costs if the destination is rural and may require forklift access.Every Parcel with Registered Postage and Tracking Information.That is why in Insecta we work with vegan, recyclable and plant-based materials.All parcels are shipped from our distribution centre in Sydney NSW, Australia. Currently in our country millions of products made with animal leather are produced, this practice produces the waste of more than 15 thousand liters of water per product, the death of millions of animals, as well as social and environmental damage. Our mission is to raise awareness of animal care and biodiversity through innovative designs of vegan backpacks and accessories, generating employment and development opportunity for families in the country. In addition, they represent the highest percentage of the animal kingdom (90), they clean and fertilize the planet and Peru is one of the countries with the greatest diversity of species in the world, some yet to be discovered. Insects are our symbol, they inspire us and remind us of the importance of each being. We work in partnership with insects outreach and research projects as endemic to raise awareness of environmental issues. Product warranty: 2 months due to factory failureĭelivery time from 2 to 5 days in Peru and 15 to 25 days abroad *Subject to changes in some destinations by our shipping service* Insectais a brand approved by PETA, the world’s largest International Organization for Animal Rights and is a member of the board of the Sustainable Fashion Association of Peru. Material: Pineapple vegetable leather, organic material made from pineapple leaf fibers and socially responsible with farming communities DetailsRetro-style kangaroo with 3 internal pocketsĪdjustable strap up to 108 cm waist or hip

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